6/10 Bagus
8 Maret 2025
CitizenM is a great deal when everything works. It’s comfortable and friendly. Conveniently located, especially if you are taking the train in.
However, in the dozens of stays at this property and the SLU property, something has been broken in my room twice (both times this location). I have not been able to get anyone to help me either time. Multiple calls to the front desk over two days, always with promises to send someone up. Nobody ever shows up.
This time the front desk staff promised that I could switch rooms if I wanted. I said yes because I’m in town for cancer treatment and want a functional tv after because I feel so nauseous. She laughed. She must have misheard me (I hope). But it was really upsetting.
I complained via email afterwards. No response.
I don’t think I can stay there again, which makes me really sad.
It’s great when everything works.
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