2/10 Buruk
23 November 2024
Overbooked us and gave us a crappy deal
Had a horrible experience here. We are a family of 6 with 4 small children. We booked a room with a king and 2 queens. The only reason we looked here is because of the suite option and having enough comfortable space for our family. When we got there they said that they overbooked and so they put us in 2 rooms which was obviously not possible with 4 kids. Then she moved us to another room with 2 queens and a tiny pull out couch that didn’t fit our kids. She offered no apology and when I asked about the price of the room being cheaper (because we paid for the larger room) she said we already had a discount because we booked through a 3rd party. This was an airport hotel and I also booked here because of the free breakfast, which wasn’t open until 7 am and we had to leave at 6:00. Overall we got nothing we paid for and no apology for overbooking and moving our room. The type of room matter a lot when you’re traveling with a lot of little kids. The service was awful.
Martin
Martin, perjalanan keluarga 1 malam
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