Jerusalem Gardens Hotel & SPA

Terrible hotel, such a waste of money... I have worked in a hotel myself as a cleaner for 7 years, so I know what I’m talking about. The toilet was dirty (there was hard poop under the toilet seat which I couldn’t remove), the floors were dirty (a fake nail and leftovers of nuts on the floor), the towels are thin, the balcony had no furniture, the airco is very noisy (even with earplugs in I could hear it), the roads are super noisy (also at night), the water boiler looks gross, the toilet paper is thin and cheap, the pages on the booklet about Jerusalem were stuck together with some sticky substance (!), there is no guest information booklet, the staff is unfriendly (didn’t know that I paid extra for the dinner and breakfast and almost kicked me out of the dining room), the door of the bathroom was broken, the bedside light on the right side didn’t work, there is no “do not disturb” sign, the food for dinner is meh (there were black, curly hairs in the rice), the bed is very hard, the “minibar” is just a tiny regular fridge which was completely empty, the water pressure is very hard. The doors of all the rooms shut with a BANG and you can hear everything on the corridor. Conclusion: It’s more a very expensive hostel, definitely NOT a 4 star hotel and it’s very expensive for what it is. I didn’t take my flip flops, because I thought there would be hotel slippers - big mistake. I will never ever stay here again! Luckily it was just for 1 night. Horrible.

The room was very organized but not clean at all. I think they'm just arranging the room without cleaning between guests.

excellent food location pool etc highly .... reccomende

Rooms were very small and rundown. There was a very bad sewage smell in the halls

Great location ....... helpful staff.... reccomend highly for business or pleasure

The male staff was very nice and friendly. The female security staff was rude and couldn't get off their phone to even hold the door as I was pulling heavy luggage. One security guard was even sleeping when I got my shuttle in the morning.

Nice enough place and good price for the area. Very close to the government ministries and the Israel museum. Accessible from the train station/central bus station by walking (~600 metres) and also on the light rail. Staff was friendly and helpful.

The location is great for car travel but not so much for walking.

The condition of the first room offered was appalling. Bad paint, filthy tiles and grouting in bathroom and furniture in a state more appropriate for the scrap. An alternative room offeers was little better. Breakfast poor, little or no service and food appeared to spend hours without being replaced or replenished

Clean room. Great breakfast. Nice service. The only negative point is as follows. Entering and exiting the car park required me to beep my horn for several minutes, to get the attention of the guards. Often I would have to leave my car and walk up to reception to notify them and I would have to beep again. Just install a bell or sensors.