Liuying Hotel

Awesome! This is a real FIVE STAR hotel. Good location—very close to West Lake( only one to two minutes walking) Excellent customer service— Patience( answered all the questions we had) Knowledge of the hotel ( told us the history of this hotel) Rapid response time( within 5 minutes) Clearness— Very clean

This is an ideal hotel for visiting Hangzhou. It is an oasis of calm and beauty. Directly on the lake with its own gardens, it is stroll away from some of the main attractions. The restaurants are very good and the pool is large and clean. Hotel staff were very sweet and helpful, especially the front desk manager, Ms. Mao, with her watchful eye and good English. It is also a local hotel with a uniquely Chinese feel rather than a global chain. Highly recommended on all counts and I'll certainly visit again.

There was excellent service at this hotel. The rooms were clean and well-appointed, and the immediate surroundings were secure and secluded. My only grievances were a confusion about whether breakfast was included (the check-in staff said it was, and gave us vouchers), but in fact, no meal was included; and the fact that the hotel is relatively inaccessible from public transit, in a city where it is quite hard to secure a taxi.