Papouis Protaras Hotel ex smartline Protaras

Good for the price

Overall the stay was above average. The mattresses in our room seemed dirty and a couple of stains. I feel the hotel and pool area needs an update, although reception area and restaurant is nice. Drinks at the bar were not great. A lot of the time the beer tasted like water and was very flat. For the price we paid we were more than happy with our stay

Colin, Perjalanan 7 malam, 15 Sep 2020

Ulasan tamu Hotels.com asli

Very happy with service and location of hotel.

Friendly staff and clean, food also good and Overall very good value for money.

Mike, Perjalanan 14 malam, 4 Sep 2020

Ulasan tamu Hotels.com asli

Great stay

Great stay lovely pool. Staff were excellent as were the services. Great location close to pernera. We had a great stay

Antonia, Jalan-jalan keluarga 2 malam, 17 Agt 2020

Ulasan tamu Hotels.com asli

The room was old and not really inspring. The air conditioning was very loud and made it difficult to sleep. There were very few parking spaces which resulted to many cars parking at a vacant lot right next to the hotel. The breakfast situation was not handled well at all; people were allowed to eat in without masks, but also to serve themselves at the buffet without a mask (they did provide hand sanitizer and a sign which no one really followed and there was no employee or attendant enforcing any of the social distancing rules or managing the queues to make sure Covid 19 is not spreading).The ladies at reception were very friendly and accommodating. Overall a mediocre experience but at least it did not break the bank

Perjalanan 2 malam, 16 Agt 2020

Ulasan tamu Hotels.com asli

The staff is friendly, all inclusive Is good enough, cost-competitive.

Taty, Jalan-jalan keluarga 4 malam, 16 Agt 2020

Ulasan tamu Ebookers asli

Papouis Hotel

We had a lovely stay, and will be visiting again soon. Rooms dated but very clean and bed is comfortable. Food was as good if not not better than some 5* I have visited. Hot food was hot. Staff were very friendly and welcoming. Sun loungers need to be cleaned regularly as dirty and bins around pool needed emptying as they were still full from the previous day. Thank you

Deborah, Perjalanan 1 malam, 24 Jul 2020

Ulasan tamu Hotels.com asli

Very pleasant stay

Very pleasant stay. There was a problem with the air-conditioning but it was reported to management and they will look into it. (The AC would only work if the bathroom light was on). The hotel adhered to covid-19 restrictions very well and did their best for it not to interrupt your enjoyment meals took a little longer but again they did their best by putting extra staff on to avoid delays.

Christine, Perjalanan 3 malam, 13 Jul 2020

Ulasan tamu Hotels.com asli

weekend break

Pool area was good. Room was dated. Food was nice, but you have to que and wait for a member of the kitchen team to serve you from the Buffett due to restrictions. Outside meal times snacks were available. Staff were friendly. Overall pleased considering it only cost £190 for 2 nights AI for a family of 4.

Jalan-jalan keluarga 2 malam, 9 Jul 2020

Ulasan tamu Hotels.com asli

Terrible experience

When we tried to check in the hotel they told us that the hotel was overbooked and we didnt have a room even thought the website hotels.com let us make the reservation and we got a confirmation as well. This is unacceptable from both the hotel and your website side since we were left without accomodation with no earlier notice!

Perjalanan 1 malam, 6 Jun 2020

Ulasan tamu Hotels.com asli

In desperate need of renovation

We booked AI at this hotel in October. On arrival it looked as though the hotel was very busy the reception area was full- only later did we find out that it was a student conference. They were there for three days and having no conference facilities, they were using the whole reception area in the day and in the evening they used the whole of the bar area. So much so that we felt that we had to move as we were in the way. The hotel itself is a Thomas Cook basic. They have spent money doing up the reception area but beyond that this is a very old hotel with many faults. The family room was ok but not really enough space for the double and two singles they had squeezed in. We booked a 5 night stay and on the 4th night were in formed that the hotel was closing the next day and we were being moved down the road. It transpired that it was not down the road but instead the other end of Ayia Napa. We should not have been allowed to book this hotel for time length that we did. The food on the last evening was horrible and there were no children's options. The breakfast on the last day contained mouldy sausages. We asked to move immediately and went to the new hotel who... didn't have our res. And would not allow us AI there until 12.30 therefore we lost half a day (a full day counting the night before) of our AI. To be honest though, we did not get the full AI in the first place as there was less than half the advertised options available. Without renovation I would avoid!

andrew, Jalan-jalan keluarga 5 malam, 27 Okt 2019

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