The staff at The Block were super accommodating to my needs during my six night stay. I had to switch rooms one night and they totally wanted to please me to assure I get a good night's sleep, esp Chelly. The breakfast in the morning was quite adequate, enough variety. Would have liked fresh half and half for tea, but no big deal. The only suggestion is to have a choice of less puffy pillows. I had to use my down jacket in a pillow case for a pillow. For hotel living, that is somewhat communal, it was a good choice of accommodations for my extended stay. Close to where my mom is in assisted living so convenient for walking to her. The room was clean. As far as the touchy keypad, use your finger lightly, not your thumb. Worked without a problem.