Horrible Experience – Unsafe, Overpriced, and Completely Unacceptable
We booked this hotel for our honeymoon, traveling with our two little ones, expecting a comfortable and enjoyable stay. Instead, we encountered a series of disappointments, rude service, and a serious safety concern that completely ruined our trip.
First, the bathroom situation was unacceptable—there was no exhaust fan, and instead of a proper door, there was a closet-style door that provided no privacy whatsoever. This was incredibly inconvenient for a family stay.
Breakfast was another major issue. For a Hilton-branded hotel, we never expected that breakfast would not be included—something even the most budget-friendly hotels offer. Not only was there zero communication about the additional charge, but the selection was shockingly poor. When we inquired about hot breakfast options, we were told they weren’t available because there weren’t enough guests. Yet, we were only informed that breakfast was an extra charge after we had already eaten—when we were unexpectedly handed a check to sign. The lack of transparency and quality was completely unacceptable for a hotel of this caliber.
However, the most alarming issue was a serious safety hazard. Our 8-year-old daughter got bundled up and stuck in her tightly tucked sheets during the night. She was struggling to free herself, and if we hadn’t noticed in time, this could have led to a choking hazard.!