The Ritz-Carlton Sanya, Yalong Bay

Property class: 5 and above
Luxury hotel with full-service spa, connected to a shopping centre, near Yalong Bay Tropical Paradise Forest Park

Choose dates to view prices

The Ritz-Carlton Sanya, Yalong Bay is a great choice for your beach stay in Sanya, putting you near activities such as snorkelling, surfing/body boarding and parasailing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Fresh 8, one of 4 restaurants, offers garden views and serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club and a poolside bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
The current price is Rp5.181.507
Rp6.041.637 total
includes taxes & fees
3 Nov - 4 Nov

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for 1BR Club Ocean View Suite

A modern hotel room with a large balcony, a round dining table, and a sofa.

1BR Club Ocean View Suite

  • Sea view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Ocean View Suite

A balcony with a view of the ocean, a round table with chairs, and a small flower vase.

1BR Ocean View Suite

  • Sea view
  • 127 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 2BR Ocean Front Villa

Room

2BR Ocean Front Villa

  • Sea view
  • 252 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

A spacious living area with a large mirror, comfortable seating, and a view through glass doors.

Presidential Suite, 2 Bedrooms, Non Smoking

  • Sea view
  • 343 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Resort View Room Double Double

A balcony with a view of a swimming pool and hotel buildings.

Resort View Room Double Double

  • Resort view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room Double Double

A hotel room with two beds, a sitting area with chairs, a small table, and a large window offering a mountain view.

Deluxe Room Double Double

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sitting area with chairs, a small table, and a balcony with a view.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Lagoon Room Double Double

An aerial view of a beach with sun loungers, umbrellas, and palm trees.

Lagoon Room Double Double

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premier Ocean View Room Double Double

A hotel room with two beds, a balcony with a view of the sea, and a seating area with a table and chairs.

Premier Ocean View Room Double Double

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Ocean View Room Double Double

A hotel room with two beds, a balcony with a view of the sea, a desk, and a chair.

Club Ocean View Room Double Double

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free wired internet

View all photos for 2BR Family Suite

A modern hotel room with a dining area, a sofa set, a round table with chairs, a large mirror, and a view of the outdoors.

2BR Family Suite

  • Resort view
  • 183 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free wired internet

View all photos for Deluxe Room King

A modern hotel room with a bed, sofa, dining table, and seating area.

Deluxe Room King

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Ocean View Room King

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Premier Ocean View Room King

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Club Lagoon Access Suite

A poolside area with a table and chairs under a large umbrella, surrounded by lush greenery and palm trees.

1BR Club Lagoon Access Suite

  • Garden view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Huatian Pavilion - Two-Bedroom Ocean View Suite (Executive Lounge Access)

A hotel room with a large bed, a desk with a television, a dining area with chairs, and a balcony with a view.

Huatian Pavilion - Two-Bedroom Ocean View Suite (Executive Lounge Access)

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Jinmao Residence - Three-Bedroom Pool Ocean View Villa (Private Pool)

A two-story resort with a swimming pool, lounge chairs, and a gazebo.

Jinmao Residence - Three-Bedroom Pool Ocean View Villa (Private Pool)

  • Sea view
  • 367 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds
  • Free wired internet

View all photos for Litao Pavilion - Lagoon Pool View Water Play King Room

A poolside area with lounge chairs and an umbrella, overlooking a pool and the ocean.

Litao Pavilion - Lagoon Pool View Water Play King Room

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Litao Pavilion - Lagoon Pool View Water Play Twin Room

A poolside area with lounge chairs and an umbrella, overlooking a pool and the ocean.

Litao Pavilion - Lagoon Pool View Water Play Twin Room

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Ocean View Room King

A hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a view of the sea and mountains.

Club Ocean View Room King

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Lagoon Room King

An aerial view of a beach with sun loungers, umbrellas, and palm trees.

Lagoon Room King

  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for 1BR Ocean Front Villa

A poolside area with a lounge chair, a small table with a vase, and a pergola.

1BR Ocean Front Villa

  • Sea view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Balcony, Ocean View

A hotel room with two beds, a balcony with a view of palm trees and the sea, a dining table with chairs, and a small table with a vase of flowers.

Room, 1 King Bed, Balcony, Ocean View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Garden Villa

A pool area with lounge chairs and a covered seating area.

Garden Villa

  • Garden view
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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Rp4.330.649 total
includes taxes & fees
3 Nov - 4 Nov
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About the area

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • Yalong Bay - 11 min walk - 1.0 km
  • Yalong Bay - 15 min walk - 1.3 km
  • Yalong Bay Tropical Paradise Forest Park - 9 min drive - 5.1 km
  • Dadong Sea - 38 min drive - 24.3 km
  • Dadonghai Beach - 41 min drive - 25.7 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 48 min drive
  • Free shopping centre shuttle

Restaurants

  • ‪星巴克 - ‬3 min drive
  • ‪Peking Duck - ‬3 min drive
  • ‪Pizza Hut 必胜客 - ‬3 min drive
  • ‪星巴克 - ‬8 min drive
  • ‪Honeymoon Dessert (满记甜品) - ‬3 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

  • The Ritz-Carlton Sanya, Yalong Bay is a great choice for your beach stay in Sanya, putting you near activities such as snorkelling, surfing/body boarding and parasailing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Fresh 8, one of 4 restaurants, offers garden views and serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club and a poolside bar.

At a glance

Hotel size

    • 446 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free wired internet access in rooms

Parking

    • Free on-site self-parking
    • On-site extended parking
    • Electric vehicle charging point on site

Off-site

    • Free shopping centre shuttle

Other information

    • Smoke-free property

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Reviews

The Ritz-Carlton Sanya, Yalong Bay Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Nice beach and facilities
Verified review

6/10 Good

Waited for a long time for luggages to arrive at my room. Instruction to my room & building was not clear. Facility is great and room is clean. Restaurant can also be improved.
Verified review

8/10 Very good

Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.
Verified review

8/10 Very good

Great location for getaway. nice garden, good pools. Breakfast: good selection, but service staff is not good organised, they are almost avoiding non chinese people in order to not speak english. only 4 of 10 days were we showed to a table to sit down, and only 3 of those days were we asked about coffee or tea. its not about we cant take it ourselves, its about the staff lacking proper training to be on ritz carlton level. during day time there seems to be very limited options to eat or drink, restaurants are open only specific times and only room service is available outside these times. for instance: it was impossible to just buy a fresh coconut at 14:00 in the reception because there was no staff in the shop to sell it to us, even though it was just sitting there. when we asked about it they said it wasnt open right now. this is really really bad image for ritz carlton. Rooms: we got a swim up pool room which was nice, but the AC in these room are extremely bad, when it was 34 degrees outside, the AC was struggling, and could only deliver around 23-24 degrees indoors, which is not ok at all for a ritz carlton. when confronting reception about this, they were super difficult and insisted on measuring the temperature in the room from where the air duct is, and not the temperature in the room, which is also ridiculous. after alot of complaining, we got a villa, which was nice of them, AC was good, but villa pool was dirty and hadnt been cleaned for a long time.
Verified review

6/10 Good

Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Verified review

6/10 Good

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Verified review

6/10 Good

It’s fine, but not good

Very long check in time, overall understaffed hotel during holiday season
Verified review

10/10 Exceptional

Nous avons apprécié notre séjour au Ritz-Carlton Sanya pour la qualité de ses installations et de son service. Le personnel est très professionnel et attentif aux besoins des clients. À notre arrivée, les dimensions de l’hôtel nous ont impressionnés : nous nous demandions même si nous retrouverions facilement notre chambre. Après quelques jours, on prend toutefois ses repères et l’établissement paraît moins démesuré. Le petit-déjeuner a malheureusement pesé sur notre séjour. La salle, bondée et très bruyante, nous a fait penser à un réfectoire. Il fallait parfois attendre dans le couloir que notre nom soit appelé avant de pouvoir entrer, puis chercher une place et se frayer un chemin dans la cohue pour se servir. Malgré l’abondance du buffet, la qualité des produits nous a semblé assez moyenne. Nous n’avons pris aucun plaisir à ces petits-déjeuners et avons fini par les éviter. Les restaurants de l’hôtel sont par ailleurs très chers. Nous avons préféré prendre un DiDi pour rejoindre un centre commercial proche, où le choix de restaurants est bien plus large. Malgré ses excellentes prestations, nous ne retournerons pas dans cet hôtel. Nous le déconseillons en particulier aux personnes pour qui le calme et le plaisir du petit-déjeuner comptent dans la qualité d’un séjour.
Verified review

10/10 Exceptional

Love it

Very nice hotel
Verified review

10/10 Exceptional

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Verified review

10/10 Exceptional

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Verified review

2/10 Poor

worst hotel

This is the worst hotel I have ever stayed in
Verified review

4/10 Fair

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Verified review

6/10 Good

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Verified review

10/10 Exceptional

we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Verified review

6/10 Good

We were not happy with the balcony with a wall which was blocking the beautiful view.
Verified review

4/10 Fair

I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Verified review

6/10 Good

This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Verified review

10/10 Exceptional

Overall good, service met expectation, value over money
Verified review

10/10 Exceptional

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Verified review

8/10 Very good

Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
Verified review

10/10 Exceptional

RAS doc

Exceptionnel Rien à dire
Verified review

10/10 Exceptional

Sanctuary in Sanya

The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Verified review

6/10 Good

一般般，有點舊，二千多一晚不是很值
Verified review

4/10 Fair

not romantic service

The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in