2/10 Buruk
2 Februari 2025
Horrible communication! Not friendly staff!
My daughters and I were getting together to celebrate my youngest daughter’s birthday. We were all coming from different parts of the state and due to my work ( I’m a traveling nurse) was unable to get there first. The room being already paid for, my youngest daughter ( age 23) was coming in first. I had called the desk to make sure she would be set for check in. The attendant said “yes, all she would need was a drivers license”. After she got there she was turned away because she didn’t have a credit card. She called very upset because she doesn’t have one. I talked to the attendant and said I could take care of it over the phone ( no problem- right?) NOPE, they needed a physical card. Finally the girl allowed my daughter to check in and I got there as fast as I could.
The refrigerator broke- so all our food was spoiled by morning. It was working when we got there. We couldn’t regulate the temp for the jacuzzi tub. We had asked for late checkout but the co- manager Christian said they didn’t do that. We ended up leaving the room 30 minutes later than the regular checkout time. They charged me $50!! Never told me at the time I had asked or we would’ve sped up a little faster. It’s not the money they charged that made me so angry it was the lack of communication at this hotel. Very poor communication. I didn’t feel the staff were very friendly either.
I will never stay there again.
The breakfast area was very clean and the lady attendant was super nice!! only nice thing!
Wendy
Wendy, perjalanan keluarga 1 malam
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