6/10 Bagus
10 Maret 2025
Rude male worker
The male who worked at the hotel was very rude to me. He made me take out my ID twice to verify my identity when i was just standing right there. How am I able to change my identity within seconds?? I said I just showed it to you, and he said its "policy". Within that time a Caucasian lady and her husband shows up and he assisted them before me. The lady apologized to me and said he should have helped you first. I said its ok because they were an older couple. After he helped the couple, he told me to take my ID out again. I said you did not ask that couple for an ID. He said we know them, and they come here a lot. I said will its "policy" you should have asked them for their ID. I found it rude and his customer service towards me was uncalled for. I love Hyatt hotels, and I never have problems there. So, unfortunate I was treated bad. Everything else in this hotel is great. Other workers had great customer service and were more willing to assist me.
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