Econo Lodge Helen

I entered the lobby, no other customers, and no staff was visible.Waited about 5 minutes at desk, no one came.I knocked on the counter,knocked on the wall, no response. I banged, still no answer. I yelled, no answer. I called, no answer. I went outside, around the right of the building where I heard people and she was standing there with several others smoking (what smelled to be marijuana) and laughing. As soon as she saw me she said, "oh I'm sorry and went in the side door into the lobby. I went back around and entered the front. She said I'm sorry over and over as I checked into my room. I was registered in room 208. I left the lobby, parked, and my wife and I went up the stairs to our room. The room was dirty, there were no towels. A cleaning rag was left on tv stand. Told staff I was not staying in that room. Waited a half hour for another room to be cleaned. Checked into 2nd room, and the bed was not made correctly and fitted sheet only halfway on mattress The people the clerk was standing with was also staff, possibly maid service They were all standing smoking weed while several kids were running around and the kids left their two bicycles at the foot of the stairs, making it hard to try to get upstairs. Staff left their cell phone in the room. This was by far the worst experience I have had and I believe those staff members should not be working in the customer service field. Will never go back. And I am contacting Choice Hotels to discuss the matter.

When checking in, the hostess was anything but pleasant. She was so cold and not friendly at all. She wasn't rude but she wasn't friendly either. She told me the pool and breakfast were closed due to Covid. Well, I didn't have a choice but to stay because I had already paid for it although we really wanted a pool. When we got to the room the tv did not work and I tried many times to call front desk but noone answered. Room was comfortable and clean but just couldn't watch tv. That was a bummer. At checkout I encountered the same female that checked us in and her unpleasant bland personality. I told her about the TV and she didn't seem to care at all. Customer Service is not a priority at this hotel.

Housekeeping was short staffed which meant our room was delayed almost an hour. When we finally got in, there were no pillowcases, towels or toilet tissue in the room. There were also numerous flies and small bugs in the corner. The room was very muggy even with AC running. The beds were not comfortable at all. We moved to another hotel after one night and got much better results for about $10 more per night.

This is a horrible motel! We asked for a ground floor room in the booking but had to take upstairs because the lower rooms had already been given out. The room wasn't ready when we got there. We also asked for a non-smoking in our booking and was forced to take a smoking room. Room smelled really bad and had to get motel staff to bring in a room sanitizer. The lady at the front desk was nice to use but another staff member was extremely rude and non helpful when we called the front desk to complain. The handicapped parking spaces were taken up by other guests throwing an all day and all night outside party. We had to park and walk a good distance (my wife has a bad foot and we have a handicapped permit) and the staff would not address the issue. This is a terrible motel and Econo Lodge if they value their name, should shut it down or get a handle on it quickly. I'll never stay there again and I also believe I should be entitled to have my money refunded.

so my family and I booked through Hotels.com once we got there just by looking at the outside it clearly looked like a crack motel. I went to check in at the office )that smelled of cigarette smoke). No one was at the desk. I screamed HELLO for 10 minutes before some women with rotted teeth came to the desk and informed me that they are completely booked! After being told to call the 1800 # for Hotels.com the woman on the phone had to call the desk to confirm no rooms were available. Again the lady at the desk disappeared. For 30 minutes or more! I again yelled, walked in the back, yelled some more. I walked out of the building and the lady was just chilling in some crack headed couples room smoking a cigarette! I told the lady that there were several people coming in at the desk and the phones have been ringing. I asked for her name and a managers # and she advised that she was the one in charge. This place was just discussing! Dont waste your time unless you like smoking crack. Even though i was on the phone for over an hour with the woman with Hotels.com she went above and beyond to find us a clean safe hotel to stay in. We had to travel out of Helen but it was well worth it!

People slamming doors all night,people in stairwell would not move to get by, foul language used by staff. My last stay was great something happened!

1. Had to wait for a hour for the room. Some people had been there over 3 hours waiting for their room. 2. Didn't get any key cards. We was told that they didn't have any more. 3. There was no towels or washcloths of any kind in the room. We was told that they would bring us some in 30 minutes after about a hour I went back to the office and got some more excuses... this went on for some time. They finally brought towels to the room at 11:15 pm 4. They did take 50% off of our bill for all the problems that they put us through. 5. Then we discovered that we didn't even have any bar soap. So much for a nice relaxing evening and night with my wife.

We booked this room because it had good reviews but our stay was not. The room was ok but even by 3pm at check in time the rooms weren't done they had no towels or washcloths or toilet paper in the rooms. Had to leave waiting for them to finish the rooms by 6pm when we can back still no towels or anything in the room had to go get them from the front desk. The next morning when it was time to check out nobody was working. Had to call a number posted on the doors to find out how to check out alls they said was slide the key under the door or leave it in the room which to me isn't smart or safe when it would be on me if something happened after I left. Not a great experience or a place I would stay again.

Front desk was very pleasant and helpful. Cleanliness of room floor was lacking. Dirt was seen in bathroom and several other area's (even found dime in bath area). We booked room here due to fact laminate floor and should be easily cleaned. Grounds were terrible. Need grounds keeper and TLC would make a big difference in comfort of hotel. Hotel is older and we expected that, they just need some touch ups and being older will not make a difference. Would stay here again with some upkeeps.

The overall stay was OK. Location was great. There were NO towels or toilet paper in our room, we had to go get from the front desk. Our room was NOT cleaned at all.The toilet was running a lot. I did mention this when we checked out. We did get an apology. I would stay again, but will mention these things before making the reservation.