JW Marriott The Rosseau Muskoka Resort & Spa

Most amazing property in Muskoka Always a pleasure to stay Most attentive and friendly people are working there We hope to be back soon

Ioulia, Jalan-jalan keluarga 2 malam, 4 Feb 2022

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My family had little getaway to celebrate my husband’s birthday. I got an email from JW Muskoka prior to our visit if we are visiting for special occasion and I told them that. I wasn’t really expecting anything but there was nothing they did after they ask me a question. No wi-fi. I was told they didn’t have white or chocolate milk for my kids when I order a room service, no slippers (all out), expired coffee in the room and lots of menu can’t be ordered because they simply don’t have it. Hot tub wasn’t ready for use on first day, Swimming pool needed lots of attention. Just overall many misses. I just couldn’t believe it was the same place that we visited every year.

Hyesung, Jalan-jalan keluarga 2 malam, 30 Jan 2022

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Won't be back

Upon check in, I was met with a man who was extremely passive aggressive with me as soon as I came through the door. He was the only one working Jan 29 @1230. Just because I may not dress fancy doesnt mean I have less money or value than himself or anyone else who has walked through those doors. Or whatever his issue was with me, not sure but he definitely talked down to me the whole time. The bedding on the bed kept coming off so the whole night I was fixing the it. The mattress cover kept bunching up. Not very comfortable. The in room dining was horrible. 115 dollars for 2 cheap food items and 2 desserts. Got plain wings, they say there's spice but there isn't, they don't offer sauces either. We also ordered a burger that was frozen not home made. The two desserts were stale and almost unedible. Because of cost we tried to eat as much as we could but it was soooo bad. McDonald's would have been the better choice. Thank goodness we didnt order steak or something expensive!! You have to walk a far way from the self parking if you want to avoid paying for parking in muskoka lol. Room was small and nothing special, larger rooms and half the price at marriot in Gravenhurst. At least they allow you to have access to fresh air in the winter unlike this hotel that locks all doors and windows.

Amanda, Perjalanan 1 malam, 29 Jan 2022

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4 Star Hotel, Priced Like 5 - Felt Like 3

My wife and I stayed at this property in early January, and I'll preface this by saying it was right after Ontario announced restrictions that resulted in the closure of indoor dining, reduced capacities etc. - so the hotel was unable to offer what it would normally be able to for guest experience. I'll also say that the staff were very kind and friendly, and knowing how difficult the last while has been for the hotel industry, they did their best to try and support guests experience and needs. That said, we had heard great things about this hotel, a luxury property in Muskoka - and thats not what it felt like. Obviously we had to spend a lot of time in our room, and the room was - average. The fitted sheet was too small for the bed and kept coming off, the shower drain was plugged and filled with water, towel hook falling off the wall, damage to table. The room felt like a 3 star, and considering the price - and considering the price in the summer time ($800+) - it didnt feel like it. The hotel also didnt make much effort to address the lost value of our stay, the only food option was in room dining, which they charged a service fee and delivery fee for - with no other options available on site - or nearby. We still paid the resort fee for the indoor pool (closed), outdoor pool (too cold to use), and our room cost the same at the end of the day. Overall it was disappointing, and that was in winter at a reduced price. Just expected more based on the reputation.

Allister, Perjalanan 2 malam, 7 Jan 2022

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Fabulous location and entrance. Lobby and staff were amazing and very inviting…home away from home. The Rooms with a fireplace and a balcony and the view of the lake were exquisite and comfortably furnished. A cosy chateau experience with five star class luxury amenities.

Asghar, Jalan-jalan keluarga 1 malam, 28 Des 2021

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Very disappointing trip, we left early. Insanely expensive (~ got it luxury brand ~ on Lake Rosseau) without the luxury feel. When we arrived to our room, the beds were not made. Limited activities for such a ritzy area, fat bikes available but no trails. Fire pit is in the parking lot (called the "courtyard"). There was a beautiful fire pit on the lakeside of the hotel on a beautiful patio overlooking lake Rosseau, not lit or appeared to be used. And when we left early, I had to negotiate that the "Facility Fees" be waived and was told well those activities (for small children) were available, you chose not to use them (indeed my 18yr and 15yr old are not interested in a treasure hunt). Never once was asked whey are you leaving early. Our family clearly didn't fit the vibe. We did have a lovely dinner at the steak house on the property.

Gisele, Jalan-jalan keluarga 2 malam, 26 Des 2021

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Great vacation spot! Ready for book again!

Amina, Liburan bersama teman 1 malam, 25 Des 2021

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Totally worth it, amazing and Relaxing stay

We went for our anniversary trip and were greeted warmly on Reception. The room had a lovely surprise as well. We appreciate the thoughtful gesture. Then, we used Spa, it was amazing experience. The walk down to the beach, games room was all lovely. Staff is very friendly, warm and they cater to your requirements quick and with smile. I just mentioned that the food got a bit salty but I was ok finishing it, the server still got me a new, fresh plate of food to enjoy. These are small things, but make a huge difference in hospitality industry. Very happy, very pleased - will return for sure and recommend it for a good couples stay !

Nisarg, Perjalanan 2 malam, 3 Des 2021

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Teca restaurant was a bit of a let down. Two big parties that they tended to instead of us but the hotel was great.

Megan, Liburan bersama teman 1 malam, 20 Nov 2021

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Excellent property and service.

Bernardo, Liburan romantis 1 malam, 13 Nov 2021

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