The property was very bad and the management even worse.
First of all, the elevator didn’t work so we had to carry luggage first, we didn’t ask the bell boys because we didn’t know this and we didn’t want to go back to the lobby to get harassed by the time share people.
Second, the “bucanero” bar was closed, so there was really no place to get drinks. You needed to walk to the restaurant kitchen, ask for it there, and then sign some piece of paper saying you got drinks even if it’s all inclusive.
Third, and what bothered me the most was that the bar at the restaurant which was the only one open past 6pm, was insanely hot. Everyone was sweating bullets, even the staff, a lot of people complained and they didn’t want to turn the AC on. After days and days complaining they turned it on once.
They didn’t turn the AC again because the building LOST POWER it was almost 100 degrees and no AC. And obviously the people cared less.
I asked to speak to the manager many times, and he was “never there”. No one really bothered. The only person that helped and was a rockstar was the bartender at the bar name Marco. But the entire management of this place and property conditions, and not being able to grab food or water without signing a bill didn’t make up for it. Stay away.