Poor customer service. Checking in was extremely professional and friendly. The girl working did an exceptional job. The next morning at 0820, our family walked down to breakfast. Not only were they out of coffee and according to the guy (texting on his phone and not looking up) stated, we aren't making any more. It caught be so off guard, I reiterate, "you aren't making anymore coffee at 830 in the morning"? He didn't answer and went on texting or playing on his phone. The breakfast was terrible, if it was available, it was cold, omelets, oatmeal and french toast. Sausage was raw. unfortunately we are in Grand Rapids alot for travel soccer. We will be cancelling our upcoming reservations and visiting another hotel.