4/10 Lumayan
31 Desember 2024
Not so great.
The front desk staff was excellent. Very helpful for places to dine and things to do.
The room lacked a safe, even a Holiday Inn has a safe in the room. As a result we were forced to carry our valuables with us whenever we left the premises.
We requested housekeeping services for Sunday, they never showed up so I had to call the front desk that evening upon returning to the room to request fresh towels.
The breakfast buffet was completely lacking. It progressively got worse each day. To the point on Monday there was little to eat at 8:20am. The food that did remain was burnt to crisp. See attached photo. The individual who ran the kitchen made the excuse that they were out of supplies due to the Holiday. Christmas was last Wednesday. Food and supplies should have been ordered on Thursday, Friday and Saturday if needed. After spending nearly 20 years in the F & B industry if I ever needed additional food or supplies and we ran out I would have sent someone to the store to retrieve provisions. Furthermore, I overheard someone say “there’s nothing I can eat at this buffet. And finally to add insult to injury, the kitchen staff turned the lights off at 9:00am sharp, even though there was a dozen plus guests standing around the buffet hoping that food would be brought out so that they might have something to eat after waiting patiently for food to be served. So overall the place gets a 4.
I’m sorry to be the bearer of bad news, but you’re Marriott and not Motel 6.
Michael
Michael, perjalanan 3 malam
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