I had a wonderful experience on my 5 person family vacation. Upon arrival I did all major room checks for bugs, cameras, sheets, etc. Good on all those yay! I had a small issue with the sofa bed it was a little dirty. With no problems and a smile on her beautiful face, the front desk receptionist had the mattress replaced ASAP. The microwave gave me a problem on day 2, and it was replaced (drum roll please) with a brand new one out the box! Thank you !! I received room service the next day, a clean room, towels and more. They have towels by the pool, a fitness room, laundry area, with great breakfast with a wonderful staff to help you, WIFI with paid upgrade if needed. I mean for a family vacation stay I would say this was an amazing find. Whether I was on a budget or not, I would still stay at the Springhill Suites Marriott West Palm Beach.