6/10 Bagus
9 Mei 2022
Disappointing!
We had to change our plans at last minute because my husband broke his ankle so needed somewhere wheelchair friendly. The hotel boasts accessibility despite having no wheelchair parking and steps into reception making access impossible. The spa (which we were hoping to use) is also not accessible by wheelchair - and can only be booked for private sessions (of which only one at dinner time was available when we checked in). Very disappointing! The hotel itself is very pretty and the rooms in the new wing are attractive, if a little clinical - and the balconies and rails need a good scrub to rid them if bird poo. Really don't understand why the venue is rated as accessible but our main other comment is that the staff need to smile more 😁 and be a little helpful.
SUZANNE, perjalanan 2 malam
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