2/10 Buruk
18 Januari 2025
Hotels.com needs to figure out what they’re doing!
I booked the most expensive suite with a wrap around balcony, the only reason I spent more was because of the balcony. Upon check in, was provided key, went to room and it was completely different than pictured. I went to front desk and said they gave me the wrong room with no balcony. The guy then said, you’re right that’s NOT the correct room, but your room had a pipe burst an hour ago, completely making this up, so obvious. Gave me no other option or money back for a prepaid room and just said it is what it is. I love balcony rooms that’s why I pay extra for the best room. Literally zero sympathy or care for the situation. Long time hotels.com and probably will never book again, plus I’m going to share my experience with the world on reviews because this just isn’t the way business is done. I have to warn other travelers that the room pictured isn’t what thru will get or any compensation for a prepaid option. TERRIBLE business, I have this linked with Expedia and I’ve lost trust in them. Last thing you want to deal with in another country. It’s my obligation to warn others this will happen to them
Christopher
Christopher, perjalanan 1 malam
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