Secrets Wild Orchid Montego Bay - Luxury - Adults Only

It was perfect! My birthday week was amazing thank youuu

Keyanna, Perjalanan 5 malam, 19 Apr 2021

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Should have been better

The rook had a weird smell to it, lounge chairs by pool and beach were pretty uncomfortable. There were people smoking everywhere wheb they should not have been, and no employees enforced the rule. Rude guests litered the besch with trash and cigarette butts.

Perjalanan 3 malam, 27 Mar 2021

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Had a great time! Resort was beautiful, clean and service was amazing! Karri Ann, Kaderdra and Alvin all made the trip so much more enjoyable with their outstanding service!

Liburan bersama teman 4 malam, 23 Jan 2021

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Leading up to our trip we periodically checked recent reviews. It felt like they were 1s or 5s and we wondered what end of the spectrum we'd land on. In the end, a 4. There was a lot to like. A few notes: 1) We got upgraded from Ocean View to Ocean Front automatically, then they offered a pool-side room for $160 a night. We ended up doing it at $400 per couple for the week. We maybe could have gotten it for less. It was cool to try, but I don't think I'd bother again. It was the same as the other rooms, just led to an okay pool area. 2) If you weigh more than 150 pounds the dinners are going to feel light. Get all 4 courses, or do what we did after a few nights in and ask for two of something. At the Mexican restaurant I ordered all four desserts. 3) A biggie. We were quoted over $200 for transportation to and from the hotel by Secrets. Instead we took a taxi for $35 each way (it was not metered). Just make sure it's marked JUTA, JCAL or MAXI. Our driver to the resort was great so we got his number and he picked us up, too. Going during Covid had it's pros and cons as others have said. It was awesome during the day, you could find any number of spots to lounge out, at night it felt a bit quiet. The level of service varied significantly by staff member. Tipping seemed expected more than appreciated at times. It's a nice place though. Have fun and try the snorkeling!

Matthew, Jalan-jalan keluarga 6 malam, 16 Jan 2021

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Nice hotel with nice grounds, nice beach and pools. Due the Covid restaurants choices were limited, food was not great for this type of hotels. the Oceana staffs were nice specially Kimone and Monique. Tanicia (bar beach staff) was exceptional but most other serving staff, particularly at dinner, were either interested or unpleasant-- so much so, we felt the need to inform management, as we had specifically selected this hotel for the great reviews. We need to give management credit, as they were quick to listen to our feedback and implement changes -- which were noticeable. Special thanks to Karine (reception) and Bertrand Mezet for their prompt response. One area that we were disappointed about was the lack of a mask policy -- it was basically a free for all. We had hoped that there would be at least a minimal level of enforcement as we would have seen at a branded hotel.

Jalan-jalan keluarga 7 malam, 29 Des 2020

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Beautiful all inclusive resort clean very accommodating and friendly staff and helpful

Liburan bersama teman 3 malam, 11 Des 2020

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Very nice pool facilities. Resort was not fully open. Expedia was deceptive in stating that the package was all inclusive. Had to pay close to $800.00 upon checking in. Not sure who was more at fault Expedia or Secrets.

Paul, Liburan bersama teman 4 malam, 23 Nov 2020

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The property was great and the staff were amazing. I will definitely be staying there again.

DiSaun, Perjalanan 4 malam, 12 Nov 2020

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Very nice and clean , fancy food and everything was good

Adnan, Liburan romantis 5 malam, 25 Okt 2020

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My husband and I visited for our anniversary and the property is beautiful and the food is delicious. Right on the beach, great activities and staff is courteous. The check in/check out process needs to be revamped. There's no order at all and it shouldn't take 40 minutes to check in. Have someone write down names in the order guests enter the lobby and call names from a list. Checking out was the same way and I'm not sure why. I couldn't wait in line 20 minutes to check out because our transportation was waiting. Luckily an employee was outside and I gave her my key and she gave me my checkout slips but like I said there's no order because people had been standing in line at least 20 minutes I'm sure to check out and I checked right out. Also staff was made aware of our anniversary at check in and we were told we'll get our amenities. They didn't come that day so I visited the desk the next to remind staff and we never received anything for our anniversary as promised. We understand the property is busy but the organization can be a lot better. If this can be changed then this property is outstanding.

Sharon, Liburan romantis 3 malam, 16 Okt 2020

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