8/10 Sangat Baik
26 September 2023
Friendly, helpful staff, in particular the ladies in reception, the porters and restaurant staff, Manwell and Clara were especially attentive and welcoming at breakfast times. There was a problem with the booking, I had booked the garden room at an increased cost, we arrived Monday evening and was allocated a room on the 6th floor and told there were no garden rooms available, after speaking to the reservation manager the next day we were offered to move to a sea view room on Wednesday, we were shown the room but it was a smaller room on the 7th floor with no lift access to that floor so I decided to stay on the 6th floor. At the pool bar Alex was nice enough but felt he had his favourite customers. The main barman inside was rude on my first day, I was explaining I wanted a small amount of alcohol, at this point I wasn’t sure if alcohol was measured or not in this region, I explained the measures in England and was told ‘you’re not in England now, I felt that was a rude and unnecessary response. Other than that our stay was good.
Lynda
Lynda, perjalanan keluarga 7 malam
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