Four Seasons Hotel Hangzhou at West Lake

Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.

It was a really good stay. The WL Bistro, we discovered ants while we were eating breakfast. The food was fantastic, though.

Quite possibly the best hotel experience I have ever had. Design, ambience, feel and finish quality were superb., but the real gem was the staff. Everywhere we went we were greeted warmly by name and the attention to detail and ensuring our every need was met was faultless. Pricey, but you get what you pay for.

One of the best hotels in the world. The facilities are amazing. The service is excellent It sets a standard for others

Those rooms, and those gardens, and those pools, and that osmanthus, and that Lake — all superlative adjective-taxing though they most certainly are — are still somehow not the headline. That distinction belongs to the staff, whose professionalism, precision, perspicacity, and palpable warmth put the sheen on every one of this Leaf's five stars. Speaking of stars: a constellation of staff members beamed incessantly during our three-night stay. There were too many deeds and too many doers, alas, to name individually, but we would like to extend special appreciation to Robert and Randy for their personal efforts to enhance our stay. Finally, our sincerest gratitude and brava! to our party's Polaris, Vicky Yang, for her luminosity.

Resplendent rooms. Awesome ambiance. Stellar staff. Thank you!

Exemplary service and hospitality. We were there for our 26th anniversary and everyone went out of their way to make it extra special for us... from decorating the room ,champagne and cake to the entire staff wishing us .everything was excellent. A cut above the rest

It's been a fantastic experience staying at this hotel with excellent service. We stayed there for 4 nights, my wife is allergic to certain foods after our first meal in their restaurant, they kept the record and informed others and next time we went to restaurant they know exactly when we order some foods they will inform us and check on her allergic to certain ingredients.

Can highly recommend visiting Hangzhou. We had only one night, which was far too short. The hotel is very sophisticated / elegant / tranquil. At the far end of the lake (and not on the main lake itself). Close to the light show, which is well worth seeing. The service is excellent / rooms are very nice / breakfast is great, as is all to be expected for the price. Is it worth it? Not really convinced, as there are limited facilities at the hotel itself, and they offered little special in terms of accessing the lake / unique tours etc. You are paying for the exclusivity / tranquility. Other hotels on the lake are far more standard / corporate type. Would I stay again on my next visit. Probably.