Check in time was 4pm. We couldn't check in till closer to 4:30. Our room wasn't even ready then, so they upgraded us to a 2 bedroom which was fine but not needed. There was no apology , no explanation for why the delay. Front staff seemed nice but not over customer service focused when we complained and asked how much longer, as we had a dinner at 5 for a wedding. The room was dark, lighting in the bathroom was terrible. There was a small round mirror for zooming in on your face but it was mounted so high, I couldn't even use it on my tippy toes. There were some patches on the corners that hadn't been sanded down or repainted. Hallway were dim, no artwork or anything of interest. Stains on some of the carpets.
I wouldn't rate this as a luxury resort. Maybe a nice 3 star condo.