6/10 Good
14 Oct 2019
Nice hotel but let down spa experience
If you are thinking on booking to enjoy the spa services ... don’t.
It is a harsh comment, given this is a small establishment with very nice people and rooms.
But the spa is simply lacking, small, not maintained and not working. The water jets were barely noticeable (when they worked at all) and the water was cloudy. The place would have done better to have a steam and dry sauna instead of offering what is a too small a crowded lacklustre experience.
But, that said, the large rooms are great with nice comfy beds and views and the hotel is located not far (by car 15min/7km) from beaches or Santander itself. Breakfast is copious (this is Spanish style so you will have cakes, cheeses and cold meats, nice breads and olive oil/tomato). I am always a little disappointed when the orange juice is not freshly squeezed as it was the case.
You can find cheaper options with similar rooms/services so it is the spa premium that simply leaves a slight sour taste as it is just not up to standards.
Verified traveller
1-night trip
Verified Hotels.com guest review
