2/10 Poor
26 Oct 2024
Avoiding Lemon Tree Hotels After This Frustrating
I booked a room at Lemon Tree Premier City Center, but upon arrival, I was redirected without notice to their other property, Lemon Tree Premier 1, as the City Center location was overbooked. This relocation happened without my consent or any prior communication, which was frustrating.
One of the main reasons I specifically chose the City Center location was to avoid the noise and nightlife around Lemon Tree Premier 1, which is surrounded by clubs and discos. The area was extremely loud at night, making it difficult to get a good night’s rest. Additionally, the two hotels have different room rates and build quality; unfortunately, I was moved to a cheaper, lower-quality room without any offer of compensation or choice.
Service issues compounded my disappointment. The shower only provided cold water in the mornings, which was incredibly inconvenient. The free WiFi was unusably slow, and premium WiFi came at an additional cost. Worse, it took 40 minutes with a staff member just to connect to the free WiFi, as my room number and last name weren’t recognized by their system.
Finally, on the second night, my key card stopped working, requiring another trip to the lobby to reset it. This series of inconveniences made my stay both frustrating and exhausting. Given the lack of communication, noise, quality differences, and poor service, I would not recommend Lemon Tree hotels for future business trips. This experience has convinced me to avoid this chain entirely.
Verified traveller
2-night business trip
Verified Hotels.com guest review
