Royal Palm South Beach Miami, a Tribute Portfolio Resort

Love this hotel!

Loved everything about the stay at this hotel. Our room was towards the back of the hotel and we had a little balcony we could step out on with a lovely view of the ocean. The service at the hotel was great I have no complaints. Though the valet parking was pricey it is it is less than a lot of other places in South Beach. $45 a night with in-and-out was no issue. Every time I got my car it took only a few minutes for them to bring it to me! The location is amazing. You just walk out from the pool and down a small path right to the beach. They are so accommodating at the beach with the lawn chairs and the food and drink orders. Would definitely stay here again and recommend it to others!

Dalia, Perjalanan 2 malam, 21 Nov 2021

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Nice Location, poorly maintained, VERY rude staff.

Upon checking into my hotel… there were no lights working. As it was dark the room as in complete darkness. It took reception at least 45 mins to send maintenance who replaced 2 bulbs. Could this have not been checked prior to giving me the room. I stayed for the rest of the time and had a pleasant stay - right up until the last night Tuesday 16th November - where the fire alarm went off at 1am. The siren and flashing light in my room was deafening and the flashing light making me feel nauseous, I telephoned reception who stated it was a false alarm and maintenance were working on fixing it. As it was going off directly in my room it was impossible due to the deafening sound and flashing light to stay in the room. I went down to reception and explained the situation to the night shift Receptionist and the fact I had a four hour drive ahead of me in the morning she replied “we are working on it what do you want us to do about it” I said this has been going on for nearly “40 mins now, this is ridiculous” she replied with the most rude remark“ well you can find another hotel if you like“ at 1am in the morning. I was astounded and quite frankly have never experienced such poor customer service, especially from a hotel where the price is nearly $200 a night! The night duty manager then apologised and moved me to another room to get some sleep until the alarm was fixed in my room. In conclusion, good venue - poorly maintained some VERY rude staff.

Daryl, Perjalanan 3 malam, 14 Nov 2021

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More than ENOUGH

Overall, My fiance and I enjoyed our room except that we didn't have the sun blocker curtain so all morning sunlight was coming through as dawn break. we didn't mind so didn't make a big fuss or asked to change room. we have ocean front balcony room. it was nice to have that balcony staring out to the ocean. Convenient location, closed to everything.

NGOC, Perjalanan 4 malam, 11 Nov 2021

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I would give it an avg rating of 5.

This place is not up to Marriott's usually great standards. I was frankly disappointed. There were maintenance issues in the room. It took a total of 3 visits to the front desk and having to get very firm with them and have a conversation with the manager before the maintenance issues were resolved. Why did I have to go to the front desk each time? Because the phone in the room didn't work until about 5 pm on day 2 of our stay.

John, Perjalanan 3 malam, 30 Sep 2021

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Not the best

The first room shower leaked and the sink didnt drain well. I requested another room and it was just as bad. The facuet spit out water and it was mold around caulking area. The dj at the pool was the best

Cherae, Liburan bersama teman 4 malam, 16 Sep 2021

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4 day stay at Miami Beach

Checking in was smooth and everyone is very professional. Carlos the hotel manager was very accommodating which he even let me use the elite card because I forgot my elite membership card of Marriott bonvoy. They clean our rooms on a daily basis. Also great job for the valet parking most especially the “young bloods” whenever we pick up our vehicles they will give each one of us bottled waters for FREE. The location is close by to anything and it’s right beside Loews hotel which is twice the price at least. Take note for first timers they will charge 33 resorts fees per day and 48.15 per day on valet parking. The room i stayed is the same on the picture 400 square feet fully renovated with good ventilation. However when I made the reservation I told them to put me on the higher floors but they put me on 3rd floor out of 17 floors. The hotel car entrance is kinda’ tight and not hardly visible with limited space too. Kindly put a much more visible car entrance sign. To first timers don’t choose a hotel along Miami Beach just get someone nearby the airport since the beach is also accessible to the public.

Maria, Liburan bersama teman 3 malam, 11 Sep 2021

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The service was great food and drinks were amazing. Service was impeccable

Shaniekqua Joanne, Liburan bersama teman 2 malam, 27 Agt 2021

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The staff was amazing the best part of the hotel. It was clean and always smelled good on entry. Great beach access.

Michael, Perjalanan 3 malam, 27 Agt 2021

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Good

Iolanda, Perjalanan 2 malam, 26 Agt 2021

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Location was great.

Michelle, Liburan bersama teman 3 malam, 26 Agt 2021

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