I stayed one night (Monday) and had arranged a business meeting in my room in the evening which required room service for 5. Although the staff good, the quality of food was very poor. I ordered 3 beef burgers, to be told they had no burger buns! Within 30 metres of the hotel is a very large supermarket but no initiative shown to go and buy some. When the meals were change, we ordered mash potato only to be told there are no potatoes, except for fries, which come from the deep freeze. Ordered apple crumble but was given a chocolate gateau because no crumble available. Spoke to the night duty manager who agreed with me that it was appalling. promised to be in contact. When I checked out in the morning, the chef asked to talk to me to find out what the problem was. Their attitude was to avoid me making complaints to Expedia rather than being proactive. All the facilities were empty. I was in the bar for a couple of hours and was only customer. They have happy hour on Thursday and Friday and barman said they sometimes had no customers at all. A sign of total incompetence on management side.