As soon as I made the booking, the hotel staff contacted us to ask our time of arrival. As we were arriving after the reception was closed we were informed how we could get access to the the hotel and our room with access code, which worked with no issues - they even send us instructions with pictures which was very helpful!
The room was good, comfortable and clean. The hotel also has storage to leave the luggage before/after the check in/check out, however this service doesn't work 24h - the staff was very friendly and came up with an alternative that suited us. I would highly recommend Hotel Marcel and would stay there again the next time we visit Bruges.