The experience with this “hotel” was one of the absolute worst nightmare experiences I had the displeasure of going through with my family. I tried contacting the property the day before about the parking to ask questions and pay, but there were communication issues up until 2 hours before we got there.
Then we get there for getting in for parking and trying to find the building, even though they texted images, was still difficult because it isn’t labeled and had to wait for text messages to get any answer.
We go explore with kids and eat, then we check in at 730. They never gave us the code to the room, so we had to wait another 15 -20 mins before they sent it. The elevator sounded like it was dying and then we get in the room and it is NOTHING like the listing. We paid for a QUEEN bed and pull out sofa. That was a full bed & a tiny couch. When we were seeing if it was a pull out, you could tell the couch hasn’t been cleaned in a long time with trash, crumbs, and a lost remote in it. My husband texts to mention this is NOT what we paid for and they offer a blow up mattress. The A/C wasnt working AND the heat was on we couldn’t turn off. It was 70 when we got there & 75 when we left to go to a new place. At this point, we’re pretty fed up & called hotels.com to fix the issue. The “solutions” provided by this place did NOT help or remedy the situation & the owner was pretty rude to my husband. Someone tried to enter while we were on the phone too. DO NOT RECOMMEND.
