8/10
Due to flight delays, we arrived at 5:00 am on 05/13. We notified the hotel twice in advance of when we were arriving. 05/12 was paid for so we could get in our room upon arrival. We ran the door bell several times and waited for 5+ minutes outside only to gain access because others were leaving. Then, when inside, the man on duty stayed seated, told us we couldn’t check in till the afternoon. Had to persuade him to look in the computer to confirm our reservation and check us in. Simply put, he was very lazy and unfriendly. If you have a doorbell and someone rings it, why is it not priority to answer. Why would he just sit there and not answer the door? There were homeless people relieving themselves while we waited. Two women, outside alone has the potential to be dangerous. Please speak with him and confirm expectations to answer the door. Especially when clients notify personnel twice at what time they are arriving and the room is already paid for in advance. Appreciate your time!
Sandra L
Perjalanan keluarga 1 malam