Milan Royal Suites Magenta & Luxury Apartments

The place was nothing as described first of all, there were hairs in the bath and on the balcony, I had taken pictures for proof but hotels.com done nothing to resolve the matter! Disgusting place and I’ll never be booking through hotels.com either as there’s no buyers assurance

The overall stay was good. AC is fantastic and beds are comfortable. Snacks provided and bath supplies too if you forgot stuff. Solid place. The thing that totally messed me up in the beginning was finding the correct place. To start there is another Milan Royal Suites... on the opposite side of town! Then, since this management has properties on different streets and doesn’t assign it until the day before it was hard to get the message due to traveling and prepare ahead. That said, the manager came to find us and guided us to the right place. Thank goodness for cell phones. This is also in a residential area of town. The walk to spots of interest is not bad because Milan is not very big, but the initial trek with all the luggage from the subway is no fun (get a taxi).

The customer service beforehand was excellent. The room itself was NOT the main stock photo on the listing. The room we were assigned was the size of a very small studio. It was clean and basic. It was just the two of us but the sofa bed had been pulled out/prepared so there was basically only standing room in the kitchenette area or we’d have to sit on the back to back beds. There was not enough room to open our suitcases on the floor so we used the other bed to hold our luggage. Bathroom set up was a bit odd as it was a narrow space leaving the shower and toilet cramped. However, it is a solid 4 out of 5 for being clean, good customer service and ease of check-in and out. Something to note: if you need to leave your luggage you will need to bring it across town to their main office and there is a city tax for each guest/night to be paid in cash at the time of check-in.

It was my family trip. It was well managed and the inconvenience was solved right away. I went before check-in time, but it was very comfortable because I put my luggage in my hotel. The location is very good and easy to find.

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