City Garden GRAND Hotel

I really love city garden grand! Wonderful central location and amazing service! Really nice gym for a Filipino hotel and awesome rooftop chill area and pool

Good location in the centre of Makati, perfect for business and for leisure travellers alike. Rooftop pool is a delight (if slightly underserved with sunloungers) and the room was cosy yet very well laid out so as to still few spacious and relaxing. The buffet breakfast, which I had on the first day, was unfortunately pretty poor, especially by 5-star standards. Largely tasteless and just a strange selection - no decent fresh bread items or pastries. The food I had at the Firefly rooftop restaurant on the first evening was also poor quality. At least the beer is cheap by Western standards. In my experience food quality is generally a problem in the Philippines, but I wouldn’t expect it at a 5-star hotel aimed with predominantly foreign guests. The next two days I selected items from the room service menu which was marginally better, and cheaper. Be warned you will also spend a lot of waiting for the lift, there are only three serving 32 floors. But the staff are truly fantastic, providing excellent service, and the property itself is lovely - just not quite 5-star until they significantly improve their food offering.

Good: Excellent location. Very near restaurants, shopping malls, massage spas, coffee shops, 7-11. Easily accessible by city transportation like Grab. Along the intersection of two main city thoroughfares. Comfortable bed and pillows. Functioning air conditioning system. Fast check in and check out. Very courteous staff (housekeeping guy at the 23rd floor during day duty - Vincent, reception, duty manager - Marga). Bad: Very slow elevators. Very long waiting time for our food to arrive, 30 minutes (main restaurant 7th floor). Very slow response of guest services to a request for TV remote control (more than 1 hour). One evening, a male housekeeping staff knocked on our door despite that the “do not disturb” light was on.

the best hotel ever with the best pool and restaurant, amazing views and good rooms

I had a wonderful stay. The rooms were clean and up to date. The service is great, I had called someone to the room and they arrived within 5 minutes. I always returned to a cleaned room at the end of the day. The only aspect I disliked about the hotel are the elevators.