Hotel Zara Milano

Location is good next to Zara metro. Wifi was good. Service at the front desk was very helpful. But OMG the groundfloor room was depressing, and the toilet was IN the shower, with the floor that didn't drain. Not for me.

I did not get to stay because I accidently booked for 3rd May instead of 3rd June. I was not very pleased because although it was a special price it was still £150 with no changes allowed, it was a genuine mistake on my part and I asked 3 times if I could change to 3rd June. I never got a reply. They kept my money anyway, but I felt it was mean. I wasn't cancelling and I knew they rooms free on the 3rd June, so what would the problem be?

The location is acceptable as it is about 15mij walk to Milan Central. The workmanship of the hotel room was pretty poor such as faulty power outlet, toilet door being jammed and shower screen door not closing properly. I was close to lift and I could hear the humming of the lift at night.

the room was cold. The extra blankets smelt bad (like of smelly feet). We had to change rooms and waste time as the toilet and shower were literally a few cms apart which meant there was water everywhere. Won't be back.

Pretty decent, but ac did not adjust to the temperature we put it too. It was really tiny so kind of uncomfortable for a family. The area was not that good in my opinion, breakfast was great actually and the restaurant at the hotel ehhhhhh :/ food had no flavor, and we ate there twice to give them the benefit of the doubt