4/10 Lumayan
20 Januari 2025
Misleading and not as described
First impressions on arrival were good, very welcoming, offered to carry our bags.
Shown to our room and that's when things changed. The room I thought I had booked was not the room we got, pictures were different on their website, also massive health and safety issues with a grate in the room that we tripped up on 3 times the first night, concerning as this is next to the balcony door. We complained and we were told they would show us another room the following day and didn't seem concerned about the trip hazard. The next day no-one came to speak to us in fact we didn't hear from anyone throughout our stay, even when we checked out they didn't even ask about how our stay was. Hotel very dated, and needs massive improvements made, dirty in places.
Breakfast was ok, good quality food but every morning they ran out of cups, crockery and food, you had to constantly ask for things everyday.
Amanda
Amanda, perjalanan 3 malam
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