Puro Gdańsk Stare Miasto

Our flight was cancelled last minute, so we did not make it for our reservation. My husband emailed the hotel to let them know we would not be checking in. We then received the rudest email back from Kasia, unpleasant language a direct and unpleasant “no refund, go away”. We understand this is regular policy, but please train your staff to at the very least fake some basic politeness. After the less than pleasant communication with the staff we get an email to review our stay. While I imagine Kasia would have been more polite had we actually made it for our stay, we still paid a full night, and at at least ask for a polite email back, with some basic effort at hospitality.

Very central. Modern design. Comfortable and lovely breakfast. I'll come again.

Service was good, hotel lobby and downstairs areas were lovely and free hot drinks was a great touch. However, our room overlooked the lobby (so no nice view) which also meant there was lots of noise that kept us awake. On our last night loud music was being played from somewhere until about midnight which was very loud in our room. There were also some small issues with the room but those which left us feeling slightly disappointed. The window blind was broken and fell down, and had a large patch of black damp. The room temperature adjuster didn’t seem to work so we were constantly cold. The toilet roll holder was wobbly and the door did not lock properly so every time someone down the corridor closed a door our door would shake loudly. The room aside from these issues was beautiful and we loved the tech (everything controlled by a tablet) but the noise and room quality issues mean we probably wouldn’t stay again.

Everything was amazing and very good value for money. There is one criticism and that is a young girl waitress in the restaurant that was so miserable and rude that let your whole place down on its service. Such a shame she couldn’t even smile once during our evening meal and tutted and made us all feel a little uncomfortable

We thoroughly enjoyed our stay in GDansk. The hotel was lovely staff friendly and food delicious. We had an apartment which was extra spacious and view on to the canal. Excellent location.