2/10 Buruk
13 Jul 2025
Red Roof Inn Hazleton, PA was awful. My sister and I (two sisters) checked in and went to our room. As we approached the room, we observed the window next to the door had been broken making it very easy for someone to break in. We immediately went to the front desk to express our concern and that we did not feel safe and would not feel safe staying and would appreciate a refund. The gal at the desk was busy and advised us that we had to contact the manager (Sonnie) in the morning. So. Ie was extremely disrespectful not only towards us but also the owners that had the last name of Patel. When we asked how to contact the owner and their name, she replied, “Patel, they’re all Patels”. Extremely rude and disrespectful. Hotels.com tried contacting her several times with no response. Therefore we were not granted a refund. Awful.
Nancy
Nancy, perjalanan keluarga 1 malam
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