4/10
There are not a lot of hotels to choose from in Huacachina, but this one is supposed to be one of the best. The grounds are nice and the pool is lovely. The staff is great and very accommodating. The room we had was big, but the bed had a rubber mattress cover on it. The stay would have been unremarkable and I wouldn’t be leaving this review if it were not for the mould on the bathroom ceiling. I was brushing my teeth and noticed white residue around the sink, then some that fell in my hair. I looked up and realized the ceiling directly above the sink was moulding and falling down on top of my head and onto the sink and in my personal care products. I was horrified and moved all my things out of the bathroom and didn’t use the sink again. This was at about 1 am right before we went to sleep, so we did not alert management, reasoning that all they would be able to do would be to either move us to another room (if they had one with AC - most don’t have it), and anything the would do to cover the mold would only disturb it and potentially be more dangerous. We had planned to tell the clerk on the desk in the morning, but the woman working the desk spoke no English and our Spanish is basic. I also find it hard to believe that this would have been new information for them. This feels like the kind of place that doesn’t care about overall quality of their rooms, given the hyper transient nature of Huacachina, where the avg. traveller age is 21 and most won’t ever be back.
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