8/10 Sangat Baik
6 Januari 2025
Great Hotel, Service could improve.
Hotel smelled amazing when you walked into the lobby. The Lobby was very inviting and clean.
The room was nice. I enjoyed the balcony and its location for the views.
My only issue was room service. We did not have a housekeeper come to our room by noon. My father was in the room all day. We did not have any clean towels for showering. I had seen Housekeeping in our hallway cleaning rooms late morning.
I went to the front desk to ask for Housekeeping to bring us clean towels. She seemed bothered by my asking. She told me Housekeeping was still cleaning rooms until 3pm and if they don't come to my room to let the desk know.
On my way back to my room, there as a Housekeeper on my floor. I asked her if she had any clean towls n her cart that I could have. I don’t believe she understood me or spoke. She just stared at me and pointed to room numbers on a clipboard. I pointed to my room. She got out her phone and dialed a number and placed it on speaker phone and handed me her phone. I thought this was weird.
I explained to the lady on the phone that I just wanted towels. She spike very little english. Not really sure what she said, and out of frustration I just said ok and walked away. It was later that evening someone knocked on our room door and gave us towels. I didn’t think it should have been such an ordeal to get towels to shower.
Vesta
Vesta, perjalanan keluarga 3 malam
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