2/10 Buruk
3 Oktober 2024
The worse experience ever from hotels.com and room
No one was at the window to check in so I proceeded to go and cancel my reservation. Hotels.com communicated that it was too late to cancel and there for I couldn’t cancel this room. I went into check in and was checked in and paid the 30 deposit. We went to the room and the officer manager came back saying that she could not check me in because her computer read that the reservation was canceled. She asked me to return to the office so she could show me what it said. I showed her my email confirmation from hotel.com and proceeded to provide her with the reservation details for her to check on her end. She said she would call her corporate and get it worked out with hotels.com and we could proceed to stay in the room “because she liked us”. When I went back to the room, used the restroom to learn the toilet would not flush, there was no running water, and dead bugs were in the tub indicating it hadn’t been cleaned anytime lately. I walked back to the office to communicate this issue and to request instead of being moved to just asked to be checked out. She refunded my $30 deposit on the same day of Saturday( same day she ran the initial deposit request), we returned the keys and proceeded to leave the property. I immediately called hotels.com to communicate this issue as hotels.com processed full payment on Saturday and my family and I DID not stay at this disgusting hotel.
Kim
Kim, perjalanan keluarga 1 malam
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