6/10 Bagus
26 Februari 2025
Front desk staff need to be retrained.
We came in and couldn’t find any staff to check us in. After 5 mins of walking around the lobby I was just about to call head office when we finally found the person working the front desk.
The tv was leaning forward in the room. The front desk told me all the tvs are like that. Couldn’t watch Netflix on their tvs because we have the lowest version so the tv said it won’t play Netflix with ads. Couldn’t use the Nintendo or you can’t control the tv volume and it was loud! Our room wasn’t cleaned properly. There was a hair on the bed pillow. Glasses wipes package on the floor and a roach of marijuana on the dresser. Not what you want to find when travelling with your child.
The pool and hot tub were nice. The gym was nice except the air freshener on the wall beeped every 30 seconds to be refilled. I tried to call front desk and 3 times it rang for an extended period of time only for the phone to be picked up and hung up by hotel staff.
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Amanda
Amanda, perjalanan keluarga 2 malam
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