ibis Jerusalem City Center - An AccorHotels Brand

Generally speaking this hotel is very good. The only complaint is that staff can be more helpful for customers who arrive to the hotel by car. Staff could not allow me to just park and unload luggage for a few minutes to check in before I return my rental car. I was given a list of carparks in Jerusalem and it was totally useless to a driver who drove into this city for the first time.

Excellent location, thoughtful and well trained staff, and obviously well supervised too! I'd come back repeatedly. Only 10 minutes by foot to the Old City, and to Mahane Yehudah and it was centrally located for our visits to various family too. Plus 10 minutes to Meah shearim for wedding gift shopping.

Nowhere to park. Typical ibis (why do I still go there?) - no storage, nowhere for suitcase, no soap (except nasty squirty stuff), sink plug that doesn't work. yet there are at leastv two other Ibis brands which are even more 'budget' than this one; how do they do it?

Recommended. The hotel enjoys a fantastic location about a 10 minute walk from the Old Town and close to the light rail line. The room was clean and comfortable, with a good breakfast spread in the morning and friendly and courteous restaurant staff. The only area of improvement was one of the reception staff: when checking in, my cheery hello was met with "yes?" and an attitude as though she was doing a favour to acknowledge me. I received a similar frosty response from the same member of staff upon checking out. Altogether, ibis Jerusalem City Centre comes highly recommended, but the hotel should ensure that its guest-facing staff have the hospitality and customer service skills to make a good first and last impression.