24 North Hotel Key West

While the lobby was nice and the decor interesting the room itself was just okay. The carpet was old and stained. The couch was old and when you sat down it felt like you were going to fall through. The bed was not bad and the bathroom had robes and what you would expect in a hotel. Only two towels are given, so if you want more you need to ask for them, but the staff was very helpful.Towels are provided in the pool area and access to 3 other properties is available as they are all sister hotels. When checking in, coupons were given so make sure to check them out and to use them when you head in to downtown.

The hotel is really nice.

This is a great "one stop shop" for a family vacation. Check in was easy and painless, concierge was right by the front desk to set up your adventures (go jet skiing if you get the chance!!), food truck parked outside, and bar/restaurant by the pool. Probably one of the best aspects is the shuttle that takes you downtown every hour during the day, every 15 min to half hour afternoon/night. Shuttle is comfortable, air conditioned, and included in your room fee. Only issue the hotel needs to address is the elevator situation-we were ok as we can use the stairs, but for little kids or people with ambulatory issues, an additional elevator would be a good upgrade!

The lobby and outside/pool areas are very nice. The appearance of the rooms are that of much cheaper hotels. The fact that they charge a resort fee for this hotel is absurd considering the utilitarian rooms and level of service the room receives (poorly made beds and replenishment of basic bathroom items).

I was on the 5th floor and the elevator was broken for the whole duration of my stay. Also the shuttle driver told us to wait for the next shuttle because his was full and that the next shuttle was 10 minutes behind him. The next shuttle didnt arrive for another 30 min. It would have been fine if he had told us the truth because we could have walked around more. Instead we waited in the sun for a shuttle that wasnt coming anytime soon.