6/10 Bagus
1 Februari 2025
Great location, Horrific check-in process
It was one of the worst check-ins I ever had.
First, you had to go online on a different website for check-in. There you have to sign a contract with so many pages that starts to freak you out. You also have to pay the visitor tax on this website (you have no idea if it’s a safe one) and upload a pic of yourself and whoever is traveling with holding the passport (I don’t know what they do with that photo cause the GDPR thing didn’t mention).
The communication via chat is terrible, I texted 3x but only got one reply.
2h before my check-in I have not received the code to enter in the apt. I had to call them to ask for the check-in info (costumer service hub; international call) and they said they normally send it at the exact time of the check-in (3pm), but they would send me at that time because it was ready.
There are so many instructions for so many things that you get lost and insecure.
When we arrived, a resident had to help us get in because there’s no indication to where to use the qr code (a small white box with no signs or anything).
The apartment is in great condition, is really complete and clean and the neighborhood is nice, but really loud in the evening because it is a bohemian region with loads of bars. The location is really good, with many options to eat and transportation in a walking distance.
But unfortunately, because of the check-in process and contract we had to sign, we didn’t feel comfortable and afraid they might charge us for something we didn’t do.
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Perjalanan 2 malam
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