4/10 Lumayan
3 Juli 2023
Unable to provide room that was paid fir
Hotel condition is very poor it’s like going back in time 30 years everything is very dated and in poor condition. I paid extra for a room with a garden view as having stayed on this street before the front is very noisy due to trams running on the road in front. This room was also larger. When I arrived I was given a room facing the front of the hotel and didn’t have a view let alone a garden view. All I had was sky lights. Only half of the room was accesible as it was unsafe to acces the bed from the one side die to the low sloping ceiling. Conditions of furniture were also very poor. When I complained about the room was told they were full so couldn’t be moved and was iffered a few drink at a sister hotel. There is no way I would’ve stayed here if I knew this was the room I was getting. Hotel is also very unsuitable for anyone with mobility issues or elderly or poor health due to no lifts and difficult access to the property.
Rich
Rich, perjalanan 4 malam
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