AMAZING!!! Stayed here for 2 nights for a concert and all I have to say is it’s amazing, I must say I’m quite confused about all the bad reviews about service and hidden fees, I booked on a third party website (Expedia) and all fees were listed online and there were no hidden fees, if what people are complaining about is the $125 you get it back it doesn’t stay on your card. As for service it was outstanding, we arrived at 12:30 which is 30 minutes after they close but they stayed late just so we could check in and check out was again seamless, rooms are clean, modern, and well appointed as well as the amenities and overall it was a wonderful stay an when we do come back to Chicago we will be staying at this hotel again! Thank you for a wonderful stay!