2/10 Buruk
12 Juni 2018
AUD 85 for Extra Cleaning Service!
When we got back from our side, we found that the toilet has spilled water thus it made the floor wet. This happened in the two bathrooms. The dryer didn't work. Its door has been loose and therefore you need to push the door so it would spin. We ended up unable to use it as we expected to.
The lamp located on top of the shower bathroom in the main bedroom fell down from the time we check in and they didnt fix it before checkin.
At the end of our stay we were not aware that we have to take our garbage out with us. Where should we put the garbage? Take us with our flight? There was no sign of garbage room in the building. Therefore we gathered the garbage in a plastic bag and put it near the exit.
We were then contacted and that we had to pay AUSD 85 for an extra cleaning (i.e taking the garbage out of the unit, and wash the dishes we left unwashed).
This is crazy, I asked about the number they came up with and they mentioned that they have a contract with the cleaning service company and AUD 70 is the charge for extra cleaning plus AUD 15 for their administration fee (???)
Although the area is nice, I would suggest you go to another listing in the building. There were plenty of it. I did the same thing in other unit (i.e gather my rubbish in a plastic bag near the door and unwashed my dishes that we use for simple meal before checking out) and never got contacted for an extra charge for cleaning. Disappointment!
Christine Victoria
Christine Victoria, perjalanan keluarga 3 malam
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