I am really upset with this booking experience!!! In my arrival I was informed that there was no room available for me. I called the contact on the receipt (+264812079912), the person who answered said he'd find another place for me. The securities men in the building told me "this is not the first time this kind of situation happen (people arrive and the apartment is not available)". I had other commitments for that date, this caused me bid embarrassments!!!
I would kindly request the refund of my payment.