Hemeras Boutique House Aparthotel Piazza Diaz

Nice place and stay as such - but security issues made it not as relaxed - entry only through Number Combination Code which according to the Office is changed only every two weeks by a technician which means previous occupnats can re-enter theoretically the place at any time. There was no willingness from the Staff to change the Code because of security concers. The request for a call-back from the Office remained unanswered - nobody followed up. Therefore another solution had to be found. This REVIEW is is only for the knowledge of the Hotel Staff and not intended for general consumption

Looks nothing as posted on site, not clean - would not recommend to anyone

The apartment was in a great location and it’s nice and clean. The person that met us was very friendly but although he gave us the codes to access our apartment, he failed to give us the code to enter the building (during the day the building door is open and a concierge mans it, but he lock at lunch time and nights). Repeatedly we asked for this code while waiting in the sun or late at night but first they gave us only a 4 digit number which didn’t work (neighbours let us in). The second day we complained again and the told us before the number we needed to add a key symbol, didn’t work so again wait for neighbors on the 3rd day the said to add xxx before everything else. There were people from other apartments from the same company in the street unable to enter the building just like us. They ignored some of my messages despite being online as I was writing them. The bed in the main room was very nice but the sofa bed in the living room was super uncomfortable. They we’re supposed to clean every other day but they didn’t.

This would be a great place to stay if you were staying for a week or more and wanted to get a feel for what it is like to live in Italy as it is essentially an apartment. The biggest issue we had was check in. They have a central office with several locations of rooms so it's difficult to know where exactly you are staying. They ask that you contact them and they will meet you at the location of your room. It got pretty confusing for us and even though I contacted them ten before we got to our location no one was there when we arrived and I had to call again after waiting about 10 minutes.

Nice apartment, good location, good amenities! a place to return if you don't need hotel kind of service. The sofa bed is very noisy, that was the only complain we have.