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Properti tepi pantai inklusif dengan spa, dekat dengan Taman Bertema Xplor
This was a family vacation. What an absolutely beautiful hotel. We got a river swim up.…
12 Feb 2021
We truly enjoyed our stay. Staff and guest were friendly. The heated pool was everything!
14 Jan 2021
Properti ini menyatakan bahwa properti mematuhi praktik kebersihan dan disinfeksi Safe Travels (WTTC - Global).
Ingat, kumpulkan 10 stempel, dapatkan 1 malam reward*
Spa buka setiap hari. Tamu di bawah 18 tahun tidak boleh masuk spa.
Layanan penjagaan/penitipan anak tersedia dengan biaya tambahan
Binatang peliharaan diizinkan dengan biaya tambahan sebesar MXN 3000 per hewan, per masa menginap
Hewan pemandu tidak dikenakan biayaBeberapa fasilitas mungkin memiliki akses terbatas. Tamu dapat menghubungi properti untuk mengetahui perinciannya dengan menggunakan informasi kontak pada saat konfirmasi pemesanan.
Tamu di bawah 18 tahun tidak boleh masuk spa.
Tamu dapat merasa tenang dengan adanya pendeteksi asap di tempat ini.Properti ini menegaskan bahwa tindakan pembersihan lanjutan dan keselamatan tamu saat ini dilakukan.
Disinfektan digunakan untuk membersihkan properti; permukaan yang sering disentuh dibersihkan dengan disinfektan di antara masa menginap; seprai dan handuk dicuci dengan temperatur setidaknya 60°C/140°F.
Peralatan pelindung diri, termasuk masker, akan disediakan untuk tamu.
Tindakan pembatasan sosial; staf di properti mengenakan peralatan pelindung diri; pelindung berbahan akrilik diletakkan antara staf dan tamu di area kontak utama; pemeriksaan suhu berkala dilakukan terhadap staf; pemeriksaan suhu tersedia untuk tamu; tamu disediakan hand sanitizer.
Check-in tanpa bersentuhan dan check-out tanpa bersentuhan tersedia.
Opsi makanan terbungkus tersedia untuk layanan kamar.
Tiap kamar tamu dibiarkan kosong selama minimal 24 jam di antara pemesanan.
Properti ini menegaskan bahwa mereka mengikuti praktik kebersihan dan disinfeksi dari Safe Travels (WTTC - Global).
Untuk transfer, tamu harus menghubungi properti 72 jam sebelum tiba jam sebelum kedatangan menggunakan nomor yang ada pada konfirmasi pemesanan.
Properti ini menerima kartu kredit, kartu debit, dan uang tunai.
Kami telah menyertakan semua biaya yang diberikan kepada kami oleh properti ini. Namun, biaya dapat bervariasi, misalnya, tergantung pada lama menginap atau unit yang Anda pesan.
Hotel was provide evidence of my positive COVID-19 test on DEC 14th, and still has refused to refund or voucher my stay scheduled for DEC 20th. Apparently they want positive COVID carriers infecting their patrons and staff.
Justin, Perjalanan 3 malam, 20 Des 2020
Ulasan tamu Hotels.com asli
Magic place with a very excellent service
Cristian, Jalan-jalan keluarga 3 malam, 11 Des 2020
Ulasan tamu Hotels.com asli
It was my first time in this hotel I was very happy to stay in this place I stay 2 nights. I spend 2 hours doing the check in they offered a special breakfast the next day I went the next day and they tried to sell me I membership I spend 4 hours in this meeting. The guy how was selling the membership was a good guy but we spend almost 6 hours total. I know that is part of the business offer the membership but the customer first need to enjoy the hotel and in the end offer the membership. The hotel is a nice place the restaurants some are good others regulars
AlbertoGonzalez, Jalan-jalan keluarga 2 malam, 28 Nov 2020
Ulasan tamu Expedia asli
The food and staff was amazing. The hotel was clean and beautiful. I would definitely come back. The only downside was that our room wasn’t ready at check in. We did not get the bed that was requested. The concierge explanation took a really long time and we were starving after a very long flight. I signed up for the 90 min talk the following morning. It was way longer than 90 minutes and the man continued to ask very intrusive financial questions. When I was about to cry, they finally “released” me to enjoy the rest of my vacation. If the presentation had been quicker and the pricing to become a member more upfront and less like a fast talking used car salesman, I probably would have purchased the membership. This is the nicest all inclusive I’ve been to. We loved the parks except for Xel-ha. The main issue with the water park was that over 1/2 of the activities are an additional charge and when you arrive by 10 am you are stuck there until the bus comes back at 5:30. It was more of a 1/2 day activity. Definitely book your dinner reservations early. Overall it was a great vacation.
Lisa, Jalan-jalan keluarga 4 malam, 26 Nov 2020
Ulasan tamu Expedia asli
Great hotel will be coming back
Edgar, Jalan-jalan keluarga 5 malam, 23 Nov 2020
Ulasan tamu Hotels.com asli
Nice Hotel, great service, clean, Giovanny from el mercado is excellent. I will focused more on forcing distance on guess.
VictoriaERuedaS, Liburan romantis 5 malam, 22 Nov 2020
Ulasan tamu Expedia asli
Good hotel, good staff, good food, good pools, good room
Jalan-jalan keluarga 5 malam, 22 Nov 2020
Ulasan tamu Expedia asli
This property is amazing, its like a dream , best hotel I have ever stayed.
Sergio, Jalan-jalan keluarga 7 malam, 21 Nov 2020
Ulasan tamu Expedia asli
Fantastic place - great variety of things to do with our 5 yr old boy - great kids club - amazing service...
Maria C, Jalan-jalan keluarga 7 malam, 21 Nov 2020
Ulasan tamu Hotels.com asli
The Hotel is incredible!!! They picked us up at the airport and it was included. As soon as you get to Hotel Xcaret, it explores your five senses with an amazing view, delicious tiny popsicles, refreshing small wet towels, a unique scent (the hotel always smells like Maracuya), and beautiful music in the lobby! They welcomed us "home" early for our first day ("welcome home" is their greeting), and for our last day they allowed us to stay there until it was time to go to the airport (0730 pm), and their bus took us there for no extra pay. Everybody was so nice and helpful all the time. And just remembering the food!!! I think I gained weight because I couldn't stop eating marquesitas!!! For breakfast, the restaurant BIO has a delicious avocado toast to compliment with a very spicy habanero salsa. For lunch we just loved the Trajinera with an amazing buffet with great variety of high quality sea food dishes. Also, we could not stop eating the cochinita pibil taquitos with spicy salsa (I'm mexican, I eat spicy). These taquitos were located outside the Mercado de la Merced restaurant, and this restaurant happens to look like a real mercado. And for dinner, I would recommend the restaurant Las Cuevas, which is like a Brazilian style steakhouse, and the settings are real Caves!! Beautiful, romantic and delicious!! Wait, best part of the hotel: ALL XCARET PARKS ARE INCLUDED!! We can't wait to go back!!!
Anniela, Perjalanan 1 malam, 21 Nov 2020
Ulasan tamu Hotels.com asli