Hotel Carlo Goldoni

Easy, smooth

Excellent all round. Staff were great, allowed us to drop bags early and brought them to the room for us. Would stay here again.

The staff refused to turn on air conditioning on a very hot night. I was also lied to about this policy. The room was advertised on Hotels.com to have air con, so this is what I expected. I felt one receptionist was extremely rude when I explained politely that the treatment was unfair. I feel it's not a confirmed comfortable place and wouldn't recommend.

We arrived in Milano very early in the morning and had made arrangements to drop off luggage at the hotel until check in time. After quite a long walk from the Metro station (the bus was right across the street, but we didn't know at the time), we arrived at the hotel to drop off our bags. The man at the front desk was very rude, telling us that we could "only drop off our bags!" when we asked to use the toilet. He would not even allow us to use the bathroom before heading back out to the city center, which was about 2 miles away. However, when we returned to check in, the new man at the desk was very nice and helpful. Our room was nice and clean; however, although the online site said that the hotel was air conditioned, we were told that we had to pay 5 euros for the remote to use the air conditioner. Location was not very close to city center, but bus stopped right outside the hotel.

Well located by public transport. A bit out of the centre but not far. I would recommend as a place to stay. Would stay again.