The most surprising aspect is that we never interacted with someone in person. There was a note to make a phone call when checking in. The first person didn't answer; fortunately, the second one did. I was told where to find the key to our room and where it was located on the 3rd floor. No elevator since this is a historic building with numerous antiques. This property was really more of a hostel since it had shared bathrooms, which were nice! The problem we had is that it was noisy with sounds from other guests coming and going on the creaky wood floors. Fortunately, it was cool since there was only a fan in the room for air circulation. An advantage of this property is that it is not on the main street in the center of town so, I assume, that it would be quieter from outdoor sounds. For people wanting to visit, there were nice areas both inside and outside for people to sit. As a plus, one could use the kitchen to cook if they wanted. A variety of teas and coffee was available in the lobby in a Keurig machine. When checking out, one puts the key in a drop box.